Version 2.0
Last updated 21 May 2018
Thanks for visiting Theatreland! We continue to be committed to protecting and respecting your privacy, and this Privacy Policy, which is effective from May 25, 2018, sets out more clearly how your data is handled.
Established in 2003, Theatreland offers the largest individual collection of websites providing complete, impartial guides to all the theatrical, musical and performance arts events and venues in the world's greatest theatre cities, from New York's Broadway to London's West End and from the showrooms of Las Vegas to Shakespeare's Globe Theatre. Theatreland Ltd, a company registered in the United Kingdom under company number 6859176. Theatreland’s address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. Theatreland acts as a data controller with respect to the personal data discussed in this policy. Being a data controller simply means we determine the purposes and means of processing your personal data.
As well as experiencing our amazing performance arts coverage on one of our child sites, you might make use of our other offerings like purchasing theatre tickets, booking pre-theatre dining, parking for your event or even an overnight stay. If you need help with any of your purchases you might contact our helpdesk and if you feel like sharing you might write a review on site or share some of our content on your favourite social media platform. In this document, these and other similar usages of our websites are referred to as our Services, and references to “we”, “us” and “our” refer to Theatreland Limited.
If you have any questions or concerns about your data, please contact our Data Protection Officer on privacy@theatrelandltd.com. This email inbox is proactively monitored, so you can confidently expect your query to be addressed. We aim to respond to enquiries within 30 working days but will usually be in touch much sooner.
This Privacy Policy is relevant for anyone visiting our websites, using our Services or otherwise interacting with us.
When you use our Services, you provide us with certain personal data.
We divide this data into “Required Data” (information essential for us to provide you with our Services), “Optional Data” (other information about you that you might supply but which is not required in order to use our Services) and “Publication Data” (information that you provide for the express purpose of publishing on the internet).
What data we hold and the basis for holding it varies by which of our Services you use
If you signed up for one of our email newsletters when you purchased from us or through our dedicated sign-up forms then this is you!
We collect some personal data from you so that we can send you emails. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
You may also choose to provide us with extra personal data in order to enhance the way we communicate with you. You can use our regular Services without providing this data, but if you do provide it, it will be treated with exactly the same care as your other personal data. These kinds of data include but are not limited to:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using or how you interact with our emails, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you signed up for one of our email or sms ticket availability alerts through our dedicated sign-up forms then this is you!
We collect some personal data from you so that we can send you these alert messages. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using or how you interact with our emails, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you created a My Theatreland user account on our website, then this is you!
We collect some personal data from you so that we can provide you with a user account on any of our child sites and provide the related services that go with that. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
You may also choose to provide us with extra personal data in order to enhance the way we provide this Service for you. You can use our regular Services without providing this data, but if you do provide it, it will be treated with exactly the same care as your other personal data. These kinds of data include but are not limited to:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using or how often you interact with our emails, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you purchased tickets through our website or one of our ticket fulfillment partners then this is you!
We, in conjunction with our ticket fulfillment partners, collect some personal data from you in order to complete your transaction. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is the legal contract for sale that we enter into with you.
If you’ve contacted us about promoting your products or advertising on our site then this is you!
We collect some personal data from you so that we can liaise with you about your promotional or advertising needs. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
You may also choose to provide us with extra personal data in order to enhance the way we communicate with you. You can use our regular Services without providing this data, but if you do provide it, it will be treated with exactly the same care as your other personal data. These kinds of data include but are not limited to:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent as well as the legal contract for services if one is entered into.
If you’ve submitted a review for a show on our site, then this is you!
We collect some personal data from you so that we can display your review on our website. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
You may also choose to provide us with extra personal data in order to enhance the way we present your review on site. You can use our regular Services without providing this data, but if you do provide it, it will be treated with exactly the same care as your other personal data. These kinds of data include but are not limited to:
As part of submitting a review on one of our child sites, you may choose to post otherwise private personal information into locations visible to all visitors. These locations include but are not limited to:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you’ve entered a competition we’ve run through email, facebook or some other platform this is you!
We collect some personal data from you so that we can enter you into the relevant competition. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
As part of entering a competition run by one of our child site, you may choose to post otherwise private personal information into locations visible to all visitors. These locations could include but are not limited to:
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you’ve contacted our customer support helpdesk or communicated with us through other communications channels such as online forms, direct email, live chat, social media platforms, telephone or any other communications medium, this is you!
We collect some personal data from you so that we can appropriately deal with your request. We don’t ask for more data than we need in order to provide our Services to you. The minimum personal data required for us to deliver our Services includes:
You may also choose to provide us with extra personal data in order to enhance the way we deal with your request. You can use our regular Services without providing this data, but if you do provide it, it will be treated with exactly the same care as your other personal data. These kinds of data include but are not limited to:
If you communicate with us on an open public platform such as our public Twitter or Facebook feeds any information you provide will be in the public domain.
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
The legal basis for us collecting, processing and storing this data is your consent.
If you’re just visiting our website and haven’t communicated or transacted with us in any of the ways above. then this is you!
As a general website user we clearly don’t directly collect any information from you, but in order for us to deliver our Services to you we collect some indirect information as part of our legitimate interest in running our business.
Additionally, we will collect indirect information about you as part of providing our Services to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our Services and running our business. Please see “Indirect Collection” and “What we do with your personal information” below for more information on what kinds of data might be collected and used indirectly.
When you visit our websites, use our Services or otherwise interact with us you’ll provide us with your personal information directly at the time that you use the Service "Direct Collection", we also collect other information necessary for delivering our Services to you and for maintaining the performance of our Services indirectly, which although collected through standard industry practice, may not be necessarily obvious to users without technical knowledge "Indirect Collection"
When you visit our websites, use our Services or otherwise interact with us you’ll provide us with your personal information directly at the time that you use the Service. This will typically be done in the following circumstances:
You might also provide personal data in other circumstances such as when you:
If you are under 13 years old, you must ensure that you have your parent or guardian’s consent to use our Services.
In addition to the information we collect directly from you, we also collect other information necessary for delivering our Services to you and for maintaining the performance of our Services. This information is collected in ways that are standard industry practice but not necessarily obvious to users without technical knowledge, and which may change from time to time.
This is collected in association with you using our Services, such as when you are on our site or app or send an information or customer support request. It includes notes and details around your support requests.
We use cookies and similar technologies on our website and mobile app to:
Insofar as these cookies are not strictly necessary for the provision of our Services, we will ask you to consent to our use of cookies when you first visit our website or when you install our mobile app. To learn more about how we use cookies, please read our Cookie Policies on our individual child sites.
This data is automatically collected when you use and interact with our Services. It includes log files, metadata, location information and cookie/device IDs. This information includes specific data about your interactions with the features,, Internet Protocol (IP) address, information about browser configuration and plugins, browser type and settings, content and links (including those of third-parties, such as social media plugins) contained within the Services, the date and time the Services were used, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Someone else might provide us with personal data about you. For example, if you purchase tickets through us, our ticket fulfillment partners or payment providers will provide details of your order and payments status. In circumstances like these where others give us information about you, or you provide us with personal information about others, we will only use that information for the specific reason for which it was provided to us.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
We collect various information relating your interactions with our Services. We utilise this information to:
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
You’re able to submit publicly visible customer reviews of events on any of our chid sites: any information you post publicly using our Services will be publicly available to anyone else who visits the site.
We are not responsible for your use of otherwise private personal information, which you make available via our Services, or the activities of other users or other third parties to whom you give or make available your information. For example, we will never reveal your email address to other users as part of the normal operation of our Services, but we have no control over you choosing to post your email address in a public location such as a message board.
We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. These contacts may include:
You can update your email preferences to control how we communicate with you or unsubscribe completely in many ways:
If you have any problems updating your preferences, please use the contact forms on our individual child sites and we’ll help you make sure you only receive the communications that you want to receive.
We may share your personal data with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).
Ticket fulfilment services relating to our Services may be handled by one of our ticket fulfilment partners including but not limited to: Ticketmaster, Goldstar, London Theatre Direct, Love Theatre, Ingresso, Encore tickets, TicketNetwork and Vivid Seats. We will share your details with our ticket fulfilment partners only to the extent necessary for the purposes of processing & fulfilling your ticket purchase and dealing with queries and complaints relating to your purchase. You can find information about their privacy policies and practices at: Ticketmaster, Goldstar, London Theatre Direct, Love Theatre, Ingresso, Encore tickets, TicketNetwork and Vivid Seats
Financial transactions relating to our Services may be handled by one of our payment service providers including but not limited to: Our bank, Paypal, Apple Pay and Braintree. We will share transaction data with our payment service providers or bank only to the extent necessary for the purposes of processing your payments, refunding such payments, transferring money to you, and dealing with queries and complaints relating to such payments, refunds and transfers. You can find information about their privacy policies and practices at: Paypal, Apple Pay, Braintree
The hosting, analytics, email sending and other technical provisions for our website and mobile app are situated in the United States. If you utilise our Services from a country other than the United States, your communications with us may result in transferring your personal data across international borders. The European Commission has made an “adequacy decision” with respect to the data protection laws of the United States. Transfers to the United States will be protected by appropriate safeguards.
The U.S.-based Data Processors who process and store the bulk of our data participate in the E.U.-U.S. Privacy Shield Framework and we make participation in the E.U.-U.S. Privacy Shield Framework and similar programmes in other territories a top priority when selecting data processing vendors.
Your data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, delivering our Services to you or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
We use multiple analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (e.g. Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, etc., the information collected is used and shared by these service provider in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the “cookie banners” that may be presented (depending on URL of website visited) when you first visit our web pages, or by utilising settings in your browser or third-party tools. Please bear in mind that refusing or deleting some cookies may make it impossible for us to provide our Services to you.
Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.
Alternatively you may be able to opt out of interest-based advertising by visiting http://preferences-mgr.truste.com, or if located in the European Union by visiting http://www.youronlinechoices.eu. Please note you will continue to receive generic ads.
Our website and our mobile applications contain links to third-party websites, for example opentable.com for pre-theatre dining, parkwhiz for parking and booking.com for overnight stays. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.
You can unsubscribe from any or all of our newsletters or your My Theatreland account by using our unsubscribe page on the relevant child site, by clicking the link at the top of any of our emails or replying with the word “unsubscribe” in the subject line.
Our account settings include email preferences so you can enable or disable the different kinds of emails we send to you.
If you can’t unsubscribe or modify your communications preferences for any reason, please contact our helpdesk using the forms on the individual child site and we’ll help you.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data. In order to verify your identity should you request your data or information about your data, we may ask for a copy of your passport, driving licence, national identity card or birth certificate.
All information you provide to us is stored on our secure servers or those of our trusted partner services. We implement appropriate, generally accepted technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, including encryption where appropriate. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access to our servers.
If you have any questions about the security of your personal data, please contact us at privacy@theatrelandltd.com .
We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
If you have any questions about the retention of your personal data, please contact us at privacy@theatrelandltd.com .
We may update this policy from time to time by publishing a new version on our website and in our mobile app. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or public notice on our website or mobile app.
We hope this notice has helped you to understand how and why we collect and process your personal data to enable you to use our websites.
If you have a query or wish to make a complaint about how your personal data is being processed by us (or third parties as described above) please contact our Data Protection Officer at privacy@theatrelandltd.com . This email address is actively monitored and we aim to respond to all requests within 30 working days, but usually much sooner.
If you live in the European Economic Area (EEA) or otherwise believe we maintain your personal data subject to the the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority in the United Kingdom, the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
United Kingdom
+44 303 123 1113
More information can be found at https://ico.org.uk/for-the-public/raising-concerns/
